Our Refund Policy

At Eye Level Eco Grandeur, we strive to ensure a smooth experience for parents and students. Please review our refund and recess policies carefully before enrolling.

1. Payments and Fees

• Monthly fees must be paid in advance.

• A one-month advance payment is required upon registration.

• No refunds will be provided for advance payments.

2. Recess Policy

2.1 Recess Period

• Parents may request up to 3 consecutive months of recess.

• Requests must be submitted in writing (email or WhatsApp).

• Class slots will not be reserved during the recess period and must be rebooked upon return.

2.2 Extended Recess

If recess exceeds 3 months:

• The advance fee will be forfeited.

• The student must re-register as a new enrollee.

3. After Recess Options

3.1 Class Continuation

• Upon returning, students must rebook their class time slot.

3.2 Alternative Placement

• A one-month alternative course placement is available if parents decide not to continue after recess.

• This option must be used within 6 months from the recess start date.

4. Non-Refundable Circumstances

We do not provide refunds for:

• Advance monthly payments.

• Missed classes.

• Voluntary withdrawals from classes.

• Recess periods (up to or beyond 3 months).

5. Recess and Placement Requests

To request recess or alternative placement, please submit:

• Student's full name.

• Current course details.

• Desired recess period or alternative placement.

Send your request via email or WhatsApp. Requests will be reviewed within 5 working days.

6. Contact Us

For inquiries, please contact us at:

• Email: ppm.caknailmu@gmail.com

• Phone/WhatsApp: +6 016 283 0080

• Address: 13-1, Jalan Eco Grandeur 1/9, Eco Grandeur, 42300 Puncak Alam, Selangor.

7. Policy Modifications

Eye Level Eco Grandeur reserves the right to modify this policy.

Last Updated: 21/11/2024

Note: This policy is subject to Malaysian consumer protection laws.

By enrolling in our classes, parents/guardians agree to these terms.